- Ensures incoming telephone calls to Reception Services are directed promptly to the appropriate individual or department;
- Maintains, monitors and ensures smooth flow of Drop in wait list and incoming appointments for Community Case Managers;
- Directs visitors, callers, and clients to community resources as appropriate and works with other client services staff and volunteers to ensure the effective provision of services;
- Monitors public areas at AIDS Vancouver to ensure neat and professional appearance
Skills & Attributes:
- Maintain solid boundaries while using empathy;
- Ability to work independently and in cooperation with others;
- Ability to communicate effectively, both verbally and in writing;
- Able to take direction
- Ability to handle confidential and sensitive material in a
- professional manner
- Interested in and sensitive to HIV/AIDS and related issues
Training & Support:
- AIDS Vancouver Agency Orientation & Education
- Specialized program/project training
- On the job orientation
- Non Violent Crisis Intervention Training
- On-going support and supervision from Case Management Supervisor and Human Resources Officer (including evaluations, exit interviews, and letters of reference (upon request).
- To learn new and transferable skills, knowledge and experience in administration and case management.
- To engage in opportunities for leadership, community service and personal/professional development.
- To be a part of a larger team or movement that is working towards social change.
- To be recognized and appreciated for valuable contributions.
- To meet new people and have fun!
Volunteer Orientation and Training
Next Training: To Be Announced
As a part of one's commitment to AIDS Vancouver, the Orientation and Education session is a required training for all volunteers. At AIDS Vancouver we value learning and opportunities to share resources and knowledge. We provide a dynamic and informative Agency Orientation and Education Session to all new volunteers, Board of Directors and staff. This session gives you a good introduction to the agency, HIV and related issues as well as offering you relevant skills and knowledge to help you meet and enhance your volunteer commitment.
Volunteer Resources Policies and Procedures
All new and existing volunteers are introduced to the Volunteer Resources Policies and Procedures Manual. This document provides a comprehensive understanding and overview of how volunteers work with the Agency and how the Agency works with volunteers. These policies and procedures reflect the agency's key values, priorities and operating frameworks, at the same time, providing clear parameters and procedures for volunteer involvement at AIDS Vancouver. Publication or incorporation of these documents in full or part requires the permission of AIDS Vancouver; photocopies in full or part must acknowledge AIDS Vancouver copyright.
A Note About Practicum Placements
Please know that AIDS Vancouver does not offer ongoing practicum placements. The volunteer positions we have available may be used as your practicum, but know that these volunteer positions will only require you to volunteer about 4 hours per week. Your practicum will likely require more time than this, which unfortunately we are unable to offer at this time.