Helpline Education Volunteer

Department: Community Engagement Programs

Supervisor: Education Workshop Coordinator

Commitment: 4 hours per week for a period of 6 months to 1 year

Objective: The Helpline service provides confidential and anonymous information, referral and support services regarding HIV/AIDS (and Hep C and STI’s) via Outreach, the phone line and Online forums.

If you are interested in applying for this position, please contact Anoop Gill at anoopg@aidsvancouver.org or call 604-696-4691, Monday-Friday

 

Duties

May include:

  • Providing confidential and anonymous information and referral services regarding HIV/AIDS related inquiries from the general public, community organizations and health care providers over the phone, via email and through the online forum.
  • Maintaining accurate statistics on all Helpline interactions
  • Staying updated and informed on current issues, resources and referrals by doing research & a newspaper scanning service that also informs AIDS Vancouver staff. This includes distribution of e-newsletters that come through the Helpline

Skills & Attributes

  • You want to make a difference
  • Empathetic and non-judgmental attitude
  • Strong listening skills
  • Outgoing and able to approach the public
  • Comfortable with explicit language and meeting people where they are at
  • Excellent organizational and communication skills (including writing)
  • Comfortable with telephone and internet based communication
  • Ability to work within a team environment but also independently (& with initiative)
  • Fluent in English; additional language(s) are an asset
  • Sensitive and responsive to HIV/AIDS and diverse sexual issues

Training & Support

  • AIDS Vancouver Agency Orientation & Education
  • Specialized program/project training
  • Non-Violent Crisis Intervention training
  • On the job orientation
  • On-going support and supervision from assigned Supervisor
  • Evaluations, exit interviews and letters of reference are available upon a volunteer's request. Letters of reference are available after 6 months.
  • In service workshops and trainings as they occur within the agency
  • Benefits To be a part of a larger team that is working towards social change.
  • To learn new and transferable skills, knowledge and experience.
  • To engage in opportunities for leadership, community service and personal/professional development.
  • To be recognized and appreciated for valuable contributions.
  • To meet new people and have fun

Benefits

  • To be a part of a larger team that is working towards social change.
  • To learn new and transferable skills, knowledge and experience.
  • To engage in opportunities for leadership, community service and personal/professional development.
  • To be recognized and appreciated for valuable contributions.
  • To meet new people and have fun

If you are interested in applying for this position, please contact Anoop Gill at anoopg@aidsvancouver.org or call 604-696-4691, Monday-Friday

 

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