Peer Navigator

Posting Date:           October 24, 2022

Reporting to:           Manager of Peer Navigation Services (Glyn Townson, he, him, his)

Bargaining Unit:       HSA AIDS Vancouver Chapter - #849

Union:                      Community Subsector Collective Agreement

Grid Level:               34

Benchmark:            Community Support Worker II

Location:                  In-person at AIDS Vancouver; outreach to various locations

Hours:                       32 hours/week (primarily Mon – Fri, 8:30 – 5:00)

Compensation:         $26.42/hr

Start Date:                 November/December 2022

Position Summary

The Peer Navigator is responsible to perform a wide range of program duties related to assisting people living with HIV to access services, to increase their adherence to HIV treatment, and to improve their health and wellness needs. The Peer Navigator provides system navigation, support, education, and other services that are relevant to newly diagnosed individuals and other HIV+ individuals seeking self-management skills both one to one and in group facilitation. The ideal Peer Navigator is an HIV+ individual who is willing and able to share their experience and knowledge to newly diagnosed individuals or those wishing to engage in treatment and are seeking help in understanding their options and what is available to them for support. The Peer Navigator must be comfortable with having their HIV status disclosed publicly.


  1. Consults with the Manager of Peer Navigation Services on client and program issues and directions;
  2. Strives to assist HIV+ people to achieve stabilized and sustained health, and to improve their quality of life;
  3. Assesses client needs in the areas of health care, social support, practical needs, and harm reduction;
  4. Visits clinics, community agencies, and clients; accompanies health care providers to offsite locations in order to provide quicker access to care, treatment and support for newly diagnosed individuals
  5. Develops written service plans based upon client-identified needs and establishes tasks and timelines for the client-identified needs;
  6. Facilitates workshops and groups for people living with HIV, frontline workers, and other Peer Navigators
  7. Proactive community outreach
  8. Advocates with clinical and community service providers to ensure client access to services;
  9. Liaise with client and community service providers to ensure client access to services;
  10. Maintains current knowledge of HIV resources and services and on harm reduction issues;
  11. Coordinates network of services on behalf of clients by bridging communication gaps between client and service providers, attending, and/or arranging client case conferences and accompanying clients to appointments as appropriate;
  12. Ensures ongoing support to clients by collaboratively developing an engagement plan by use of appointments, email and telephone calls and documenting the same
  13. Provides support referrals to AIDS Vancouver programs and services, and to other community services as appropriate
  14. Stays up-to-date on developments in HIV/AIDS, harm reduction, and addiction care
  15. Participates in the ongoing development and evaluation of current and new programs;
  16. Maintains database to track client referral and follow-up information; and compiles qualitative and quantitative statistics and reports related to program services;
  17. Participates in professional development opportunities as required
  18. Attends case conferences, supervision meetings, and all staff meetings called by the Executive Director and/or Manager of Peer Navigation Services when scheduled during regular working hours
  19. Complies with agency policies and procedures;
  20. Performs other related duties as required.


Education and Experience

  • Post-secondary certificate or diploma, or equivalent in a Social Services or Allied Health discipline;
  • Two years’ experience in support work, case management, program development and building partnerships or an equivalent combination of education, training, and experience;
  • Direct experience working with populations vulnerable to HIV/AIDS such as 2SLGBTQ+ people, refugees, immigrants, substance use, and other marginalized people with a demonstrated ability to be open to all choices in lifestyle;
  • High degree of familiarity with government systems and community resources;
  • Computer literate in a Microsoft Office/365 environment
  • Must be able to clear a Criminal Record Check

Skills and Abilities

  • Ability to communicate effectively verbally and in writing
  • Ability to analyze and resolve problems
  • Leadership skills;
  • Ability to work independently and in cooperation with others
  • Ability to plan, organize, and prioritize;
  • Ability to work in a high demand work environment;
  • Ability to establish and maintain rapport;
  • Sensitivity in working with marginalized and vulnerable populations;
  • Knowledge of HIV/AIDS, STIs, and related social, political, and care issues and their impact on the community
  • Knowledge of issues related to diversity, marginalized populations, po population health, and the needs of people living with HIV/AIDS
  • Physical ability to carry out the duties of the position
  • Ability to operate a smart phone

How to apply

Please submit a cover letter and resume by email to [email protected] by November 3rd at 5pm. The Manager of Peer Navigation Services (Glyn Townson) will be leading the hiring process.

AIDS Vancouver actively encourages applications from people in the communities we serve, including people living with HIV. We strive to uphold the values of equity, diversity, and inclusion and encourage applications from members of groups experiencing barriers to equity.

We will offer all candidates the opportunity to review interview questions in advance.

Please let us know about any access needs we can support in our hiring process.