You will be assisting the Agency at Reception Services. Commitment: 2:00 pm – 4:30 pm (2.5 hours). There are 5 shifts available. (Monday to Friday)

Duties:

• Ensures incoming telephone calls to Reception Services are directed promptly to the appropriate individual or department;
• Maintains, monitors and ensures smooth flow of Drop in wait list and incoming appointments for Community Case Managers;
• Directs visitors, callers, and clients to community resources as appropriate and works with other client services staff and volunteers to ensure the effective provision of services;
• Monitors public areas at AIDS Vancouver to ensure neat and professional appearance

Skills & Attributes:

• Maintain solid boundaries while using empathy;
• Ability to work independently and in cooperation with others;
• Ability to communicate effectively, both verbally and in writing;
• Able to take direction
• Ability to handle confidential and sensitive material in a
• professional manner
• Interested in and sensitive to HIV/AIDS and related issues

Training & Support:

• AIDS Vancouver Agency Orientation & Education
• Specialized program/project training
• On the job orientation
• Non Violent Crisis Intervention Training
• On-going support and supervision from Case Management Supervisor and Human Resources Officer (including evaluations, exit interviews, and letters of reference (upon request).

Benefits:

• To learn new and transferable skills, knowledge and experience in administration and case management.
• To engage in opportunities for leadership, community service   and personal/professional development.
• To be a part of a larger team or movement that is working towards social change.
• To be recognized and appreciated for valuable contributions.
• To meet new people and have fun!