If you have any questions about HIV and AIDS, give us a call at 604-696-4666, send us an email at:
Also available is our Online Helpline, where anyone can ask a question anonymously. Our trained volunteers are available from 9:00 am to 4:00 pm, Monday to Friday.
If you cannot reach us, please try again. We may have just stepped out of the office briefly. If you still do not reach us, you can leave a message on the voicemail and we'll absolutely use discretion when calling you back.
Our volunteers are not medical or counseling professionals, but they can provide you with information and referrals if you want to know more about:
- How people become infected with HIV
- Safer sex
- Testing for HIV
- How to find a doctor
- Other AIDS organizations in your area
- And much more...
The AIDS Vancouver Helpline is a volunteer-driven information, referral and support service related to HIV and sexual health. Volunteers are trained in active listening, HIV and sexual health information, and local resources and services. Volunteers are not doctors, nurses, or other licensed professionals. Volunteers do not give advice, and strive to provide service-users with adequate information and appropriate referrals.
Helpline volunteers uphold the agency’s confidentiality and privacy policies. Your calls, forum posts, and emails are anonymous. We welcome you to use a pseudonym or “fake name” when using Helpline services. We will not ask for or track your personal information. To ensure that the Helpline program is providing quality services, the Helpline Coordinator regularly monitors online content (forum posts and emails) and supervises volunteers who are receiving calls.
The Helpline Program should not be used in replacement of medical examination, diagnosis, advice counseling or follow-up care. We strongly recommend routine testing (HIV and STI tests) and discussing your healthcare directly with a physician.
We would love to hear from you! If you have feedback or questions related to the operations of the Helpline, please contact Monica at email@example.com or by calling 604.696.4689.