Reception Services

You will be assisting the Agency at Reception Services. Commitment: 2:00 pm – 4:30 pm (2.5 hours). There are 5 shifts available. (Monday to Friday)


Time of Day:


Admin Office

Shift Length:
2.5 hours

Long Term (1 year +)

AIDS Vancouver at

  • Ensures incoming telephone calls to Reception Services are directed promptly to the appropriate individual or department;
  • Maintains, monitors and ensures smooth flow of Drop in wait list and incoming appointments for Community Case Managers;
  • Directs visitors, callers, and clients to community resources as appropriate and works with other client services staff and volunteers to ensure the effective provision of services;
  • Monitors public areas at AIDS Vancouver to ensure neat and professional appearance

Skills & Attributes:

  • Maintain solid boundaries while using empathy;
  • Ability to work independently and in cooperation with others;
  • Ability to communicate effectively, both verbally and in writing;
  • Able to take direction
  • Ability to handle confidential and sensitive material in a
  • professional manner
  • Interested in and sensitive to HIV/AIDS and related issues

Training & Support:

  • AIDS Vancouver Agency Orientation & Education
  • Specialized program/project training
  • On the job orientation
  • Non Violent Crisis Intervention Training
  • On-going support and supervision from Case Management Supervisor and Human Resources Officer (including evaluations, exit interviews, and letters of reference (upon request).


  • To learn new and transferable skills, knowledge and experience in administration and case management.
  • To engage in opportunities for leadership, community service   and personal/professional development.
  • To be a part of a larger team or movement that is working towards social change.
  • To be recognized and appreciated for valuable contributions.
  • To meet new people and have fun!
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